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American Express

Creditor Information / American Express

Telephone800-503-9120
Payment Percentage of balance2.10% on revolving accounts; 2.00% on non-revolving accounts; 1.68 on charge offs.
Payment Minimum Amount$20.00
Charge Free Period1 Mo
Acct Required to be Open6 Mo
CSP/Hardship programsNo
DMP Interest Rate0% on non-revolving accounts; 7.99% on revolving accounts
Waive late feesYES
Waive over limit feesYES
DMP benefits beginUpon proposal acceptance
Re-AgeOptima, Blue, Delta, Costco may receive a re-age after 6 consecutive payments depending on past due status, if eligible. Green, Gold, and Platinum accounts do not re-age.
RestructureNo
RecallAutomatically recalls accounts, if eligible. Accounts in litigation or no longer eligible for DMP may not be recalled.
Due Date ChangesNo
Charge Off Period120 days
Drop PolicyAccount will be dropped if 2 consecutive payments are missed. If client has multiple Amex accounts listed they will all be dropped.
Internal hardship/ Promotion PolicyAPR will increase to 7.99% as soon as creditor receives our proposal. If promo APR is lower than 7.99% client can add to program once promo expires.
Misc. InformationRequires all accounts on the program. May close all accounts including corporate accounts regardless of balance enrollment status. Note that as of 12/14/22, AMEX will transfer Debt Managment administration and processing to Radius Global Solutions. All staff, phone and fax numbers stay the same. Email address is now ___@radiusgs.com. Questions? AMEX CDMP@radiusgs.com AMEX Debt Management Billers: AMEX Gold DMP- Biller ID 4300019404 AMEX Optima DMP- Biller ID 4300019403

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