Creditor Information / American Express
| Telephone | 800-503-9120 |
| Payment Percentage of balance | 2.10% on revolving accounts; 2.00% on non-revolving accounts; 1.68 on charge offs. |
| Payment Minimum Amount | $20.00 |
| Charge Free Period | 1 Mo |
| Acct Required to be Open | 6 Mo |
| CSP/Hardship programs | No |
| DMP Interest Rate | 0% on non-revolving accounts; 7.99% on revolving accounts |
| Waive late fees | YES |
| Waive over limit fees | YES |
| DMP benefits begin | Upon proposal acceptance |
| Re-Age | Optima, Blue, Delta, Costco may receive a re-age after 6 consecutive payments depending on past due status, if eligible. Green, Gold, and Platinum accounts do not re-age. |
| Restructure | No |
| Recall | Automatically recalls accounts, if eligible. Accounts in litigation or no longer eligible for DMP may not be recalled. |
| Due Date Changes | No |
| Charge Off Period | 120 days |
| Drop Policy | Account will be dropped if 2 consecutive payments are missed. If client has multiple Amex accounts listed they will all be dropped. |
| Internal hardship/ Promotion Policy | APR will increase to 7.99% as soon as creditor receives our proposal. If promo APR is lower than 7.99% client can add to program once promo expires. |
| Misc. Information | Requires all accounts on the program. May close all accounts including corporate accounts regardless of balance enrollment status. Note that as of 12/14/22, AMEX will transfer Debt Managment administration and processing to Radius Global Solutions. All staff, phone and fax numbers stay the same. Email address is now ___@radiusgs.com. Questions? AMEX CDMP@radiusgs.com AMEX Debt Management Billers: AMEX Gold DMP- Biller ID 4300019404 AMEX Optima DMP- Biller ID 4300019403 |