Chase

Telephone	888-242-7309 or 866-547-1907
Payment Percentage of balance	2.25%/2%/1.75%/1.67%
Payment Minimum Amount	$15.00
Charge Free Period	1 Mo
Acct Required to be Open	N/A
CSP/Hardship programs	Yes
DMP Interest Rate	10%/6%/2%/0%
Waive late fees	Yes
Waive over limit fees	Yes
DMP benefits begin	Upon proposal acceptance and first payment received
Re-Age	Yes, automatically after third accepted DMP payment, if eligible
Restructure	Yes. Payment must pay off remaining balance within 60 months from when originally started. Fax Hardship Proposal to 888-643-9628 for manual reconsideration
Recall	Yes
Due Date Changes	Yes, client can change and must be current
Charge Off Period	120 Days
Drop Policy	Drops upon Charge Off
Internal hardship/ Promotion Policy	The # of months client was on Internal Plan, regardless of whether it is active or was in the past must be subtracted from 60. We must propose payment that will pay the account off in the remaining months for proposal to be accepted.