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Citibank

Creditor Information / Citibank

Telephone866-922-7093 or 866-829-8119
Payment Percentage of balance2.23%
Payment Minimum Amount$20.00; $10.00 on Macy's portfolio
Charge Free PeriodN/A
Acct Required to be Open9 Mo
CSP/Hardship programsNo
DMP Interest Rate9.90%
Waive late feesYes
Waive over limit feesYes
DMP benefits beginUpon proposal acceptance
Re-AgeSystem generated for those accounts that qualify. Citi will not confirm re-age eligibility
RestructureNo
RecallYes
Due Date ChangesNo
Charge Off Period120 Days
Drop PolicyDrops upon charge-off. Client may receive a drop notice prior to C/O due to missed payments. If acct is dropped prior to C/O the APR will remain at the DMP rate
Internal hardship/ Promotion PolicyAccts already on a Long Term internal plan are not eligible for DMP.

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