Creditor Information / Citibank
| Telephone | 866-922-7093 or 866-829-8119 |
| Payment Percentage of balance | 2.23% |
| Payment Minimum Amount | $20.00; $10.00 on Macy's portfolio |
| Charge Free Period | N/A |
| Acct Required to be Open | 9 Mo |
| CSP/Hardship programs | No |
| DMP Interest Rate | 9.90% |
| Waive late fees | Yes |
| Waive over limit fees | Yes |
| DMP benefits begin | Upon proposal acceptance |
| Re-Age | System generated for those accounts that qualify. Citi will not confirm re-age eligibility |
| Restructure | No |
| Recall | Yes |
| Due Date Changes | No |
| Charge Off Period | 120 Days |
| Drop Policy | Drops upon charge-off. Client may receive a drop notice prior to C/O due to missed payments. If acct is dropped prior to C/O the APR will remain at the DMP rate |
| Internal hardship/ Promotion Policy | Accts already on a Long Term internal plan are not eligible for DMP. |