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Comenity Bank

Creditor Information / Comenity Bank

Telephone866-705-3395- see notes below
Payment Percentage of balance3%
Payment Minimum Amount$10.00
Charge Free PeriodN/A
Acct Required to be OpenN/A
CSP/Hardship programsNo
DMP Interest Rate10%
Waive late feesYes
Waive over limit feesYes
DMP benefits beginUpon proposal acceptance
Re-AgeYes, automatically after third accepted DMP payment, if eligible
RestructureYes. Call creditor first to inform of forthcoming request. Fax hardship proposal for 3% of current balance to 614-729-5782
RecallNo
Due Date ChangesNo
Charge Off Period120 Days
Drop Policy3 consecutive missed payments or Charge Off
Internal hardship/ Promotion PolicyAccts already on internal plans are not eligible for DMP until they expire. Send new proposal once it has been removed.
Misc. InformationPhone numbers vary by product. Other numbers are:; 866-272-8955 866-807-9842; 866-231-0071; 800-395-3789; 866-231-0065; 866-234-2036; 866-248-4493

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