Creditor Information / Wells Fargo
| Telephone | 800-500-6130 or 800-642-4720 |
| Payment Percentage of balance | 2.25%/ 2% / 1.75% |
| Payment Minimum Amount | $15.00 |
| Charge Free Period | N/A |
| Acct Required to be Open | 9 Mo |
| CSP/Hardship programs | Yes |
| DMP Interest Rate | 10%/ 7.3% / 1%- Please Use 1% tier for continueed COVID-19 response |
| Waive late fees | Yes |
| Waive over limit fees | yes |
| DMP benefits begin | Upon proposal acceptance |
| Re-Age | Yes, automatically after third accepted DMP payment, if eligible |
| Restructure | Case by case. Call creditor first to inquire whether it is eligible. |
| Recall | No |
| Due Date Changes | Yes, client must call and account must be current |
| Charge Off Period | 120 Days |
| Drop Policy | Drops upon Charge off. Some may drop after 3 missed payments. If dropped prior to C/O account should retain DMP APR. |
| Internal hardship/ Promotion Policy | No Info |
| Misc. Information | Effective 4/23/2021, DMP proposals should be submitted using WF Consumer Loan 1234572115 and WF Consumer Loan LOC 1234572114 portfolios instead of billers 4121380786 and 4121387777, which will become inactive at a future date. |