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Wells Fargo

Creditor Information / Wells Fargo

Telephone800-500-6130 or 800-642-4720
Payment Percentage of balance2.25%/ 2% / 1.75%
Payment Minimum Amount$15.00
Charge Free PeriodN/A
Acct Required to be Open9 Mo
CSP/Hardship programsYes
DMP Interest Rate10%/ 7.3% / 1%- Please Use 1% tier for continueed COVID-19 response
Waive late feesYes
Waive over limit feesyes
DMP benefits beginUpon proposal acceptance
Re-AgeYes, automatically after third accepted DMP payment, if eligible
RestructureCase by case. Call creditor first to inquire whether it is eligible.
RecallNo
Due Date ChangesYes, client must call and account must be current
Charge Off Period120 Days
Drop PolicyDrops upon Charge off. Some may drop after 3 missed payments. If dropped prior to C/O account should retain DMP APR.
Internal hardship/ Promotion PolicyNo Info
Misc. InformationEffective 4/23/2021, DMP proposals should be submitted using WF Consumer Loan 1234572115 and WF Consumer Loan LOC 1234572114 portfolios instead of billers 4121380786 and 4121387777, which will become inactive at a future date.

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